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Measures for COVID-19

Extended cancellation options

In order to give you more security in your vacation planning, we guarantee you a free cancellation or rebooking of all new bookings, up to 3 days before arrival in Summer 2021 in if the official measures in connection with COVID- 19 a stay or arrival is not possible.

The hotelier reserves the right to charge processing fees of at least € 50.00 for any remittances of down payments due to a cancellation, or 5% of the down payment value for higher down payments or group bookings. For all other reasons for a cancellation, the usual cancellation rules.

Our Tip: European travel insurance

With travel insurance, you save unnecessary costs when unforeseen events occur. We recommend that you take out Hotel Cancellation Plus insurance, which you can also book online!

Despite pandemic status, European travel insurance also offers cancellation cover in the event of COVID-19 illness.

See details here.

Entry and exit regulations

From now, following quarantine regulations will apply according to the ECDC map for risk areas:

  • Green/Yellow/Orange: free entry
  • Red: no quarantine if persons are tested, vaccinated or recovered
  • Dark red: entry only for tested, recovered or vaccinated persons and quarantine of 10 days (free testing after 5 days).

This means that entry from countries with a 14-day incidence of less than 500 (equivalent to a 7-day incidence of 250) that are not virus mutation areas will be possible without quarantine.

Germany has had facilitated entry regulations since 13 May 2021. This means that guests from Germany no longer have to go into quarantine at home after a holiday in Austria.

A detailed description of the requirements for visiting gastronomy and accommodation establishments in the Holiday Region Schladming-Dachstein can be found here.

Our Covid-19 hotel rules & measures

  • Please keep a distance of 1 m!
  • Entrance tests as well as controlled self-test every 2nd day
  • Tables, menus, cruets are cleaned and disinfected before every change of customer
  • When entering or leaving the restaurant and when going to the buffet or to the toilet, FFP2 mask must be worn
  • At the buffet max. 4 people at the same time
  • Disinfect hands before visiting the buffet
  • Serving cutlery is changed every 15 minutes if necessary
  • Wash and disinfect your hands regularly
  • Our rooms are cleaned and surface disinfected with every change and only then released


The following applies in the wellness and sauna area:

  • Please keep your distance!
  • Please reserve in advance on the same day
  • Reservations for the whole week are not accepted
  • A maximum of 2 people or a family in the steam bath, sauna or infrared cabin
  • A maximum of 8 people in the entire sauna area
  • Wash, shower & disinfect hands regularly
  • Please observe the rules and also look at the other guests
  • Despite Covid-19, we only can keep open the sauna together!

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