Covid-19: Cancelation & Safety
We are so pleased that we can welcome you to Planaihof. A cosy holiday in the region Schladming-Dachstein await you.
Due to current health measures, a few aspects of your stay with us this year will be a little different than usual. But we assure you, we will do our very best to guarantee you a carefree, safe and wonderful holiday.
First things first: The concrete steps and safety regulations pertaining to tourism have been compiled for you at www.sichere-gastfreundschaft.at.
Last update 18th of December 2021
Better cancelation options
Dear guests,
actually the "2-G" rule (= vaccinated or recovered) is valid for a winter vacation in Austria. The further development of this measure is not yet foreseeable.
To give you more security in your vacation planning, we guarantee a free cancellation or rebooking of your already made reservation and all new bookings until 3 days before arrival in winter 2021/2022 and in summer 2022 in case a stay is not possible due to the following official measures:
- Our hotel is closed by the authorities or the place is closed by the authorities.
- A level 6 travel warning has been issued for your home country or county.
- The borders to Austria are closed and it is not possible to enter the country for vacation purposes.
- You or the persons living in the same household have been tested positive for Corona at the time of the planned start of your vacation (medical certificate must not be older than 48 hours) or the officially prescribed quarantine has not yet ended at the time of your arrival.
IMPORTANT: Please note that failure to comply with the "2-G" rule does not entitle you to free cancellation. If you cannot afford the "2-G" rule, please cancel your stay in good time before the free cancellation period expires.
For any refund of deposits due to cancellation, the entrepreneur reserves the right to charge processing fees of at least € 50, -, for higher deposits or group bookings 5% of the deposit value.
For all other reasons of cancellation, the usual cancellation regulations apply.
Our Tip: European travel insurance
With travel insurance, you save unnecessary costs when unforeseen events occur. We recommend that you take out Hotel Cancellation Plus insurance, which you can also book online!
Despite pandemic status, European travel insurance also offers cancellation cover in the event of COVID-19 illness.
Arrival and safe stay
Current entry regulations for Austria can be found here.
In order to enter Austria, a registration for guests from some countries is required. Here you will find a link for registration: https://entry.ptc.gv.at/en
For a stay in a hotel, the "2-G" rule applies in Austria: vaccinated or recover*.
Check-In
- Guest registration on site
- Evidence of the 2-G rule: vaccinated or recovered*
- * Valid tests include:
- No proof is required for children up to the age of 12
- The "Holiday-Ninja-Pass" (= Corona test pass) is valid for children from 12 to 15 years of age. The Holiday-Ninja-Pass is an exception to the 2G rule for not or not fully vaccinated children from 12 to 15 years from Austria and abroad, which provides for serial tests within 5 days per week, whereby at least 2 of them must be a PCR test.
- Detailed information and a link to download the pass can be found here (only in German)
- Children
over 15 are treated the same as adults and must have a 2-G proof.
- Proofs of vaccination include vaccination pass, vaccination card digital or analog (printout)
- Recovery: official clearance document
Details of the evidence can be found here.
All current measures in the province of Styria can be found here.
Measures for leisure facilities and mountain railways
The applicable measures for the use of the leisure facilities of the vacation region and the mountain railroads summarized.
Return journey
Please inform yourself about the current regulations in your country of origin before your return journey.
Our German guests can find the latest information on their return journey to Germany here.
Are you interested in a holiday at the Planaihof? You are also welcome to contact us using our inquiry form or book online.